DennisCooper Posted April 3, 2015 Report Share Posted April 3, 2015 Hi The Dynavin mentions they've used a higher quality DAC (digital to analogue converter) on their website blurb. To get the benefits of that, then the rest of the electronics need to be of a suitably similar level of quality - which they've not mentioned. Also, high quality amplifiers and speakers should be used too. Whilst there'll be an improvement in audio compared to other chinese units, the increase there won't be the same level as a premium quality manufacturers head unit when compared directly. So a bit of a 'red herring' for Dynavin to say they used a Burr Brown DAC. Other elements on their website are a bit misleading too, they claim OBC support, which is 'sort of' true as not all OBC functions get displayed and there's no way to re-set some functions. The Parrot RNB6 isn't available yet and it's likely to be Q3 or Q4 2015 for a release date/time. Android Auto needs more exposure from the main car manufacturers first and then perhaps more premium brands will release aftermarket head units supporting it and carplay together. In terms of quality, then there's no doubt that any premium brand's unit will be significantly better than any of the chinese made units. The chinese units first started arriving for BMW's in mid 2009 and it took until mid 2014 for the Dynavin N6 to come along which was a unit with 'better' internals and 'better' specific functionality to BMW's to come along. Perhaps in another 5 years, there'll be a 'high quality, reliable and fully compatible with older BMW's systems' head unit... Cheers, Dennis! Link to comment Share on other sites More sharing options...
realboss7669 Posted May 5, 2015 Report Share Posted May 5, 2015 Well by way of an update, I am actually having to take them to Small Claims Court as I requested a refund for the costs of the auto electrician I used and they refused saying the unit is 'plug and play'. I stated that the unit provided was not fit for purpose neither were the replacement connectors, so the installation costs and removal costs need to be borne by them, but they won't budge. I spoke with Citizen's advice and have reluctantly taken this route. Can't go into detail yet but give you an update once it's taken it's full course. I will maintain that had this not been an issue I would have said the unit was 'ok' but not brilliant given the other glitches I experienced, but after this I obviously cannot recommend it at all. As a customer who waited nearly 2mths and has been left with install and removal bills now for a unit that was never fully functional I feel very let down to say the least, especially as they said they agreed there was an issue. In my opinion do not risk purchasing this unit as it's clear that for RHD cars at least, there are issues as many of us have experienced. This unit should really be withdrawn from sale for RHD vehicles and the defects resolved, in my opinion. Link to comment Share on other sites More sharing options...
MikeTV Posted August 5, 2015 Report Share Posted August 5, 2015 #realboss7669 Any further news re outcome of your Small Claims Court process? Link to comment Share on other sites More sharing options...
realboss7669 Posted October 28, 2015 Report Share Posted October 28, 2015 #realboss7669 Any further news re outcome of your Small Claims Court process?Yes I do have further news, I won the case against them, although I wished they'd just taken responsibility sooner as I gave them every opportunity to do so. Much to my dismay despite repeated attempts by me to try and get them to resolve out of court they dug in and refused. Their defence statement had a photo of the unit installed in an e46, but I noticed it was in a left hand drive car. They also stated that the units are supplied as 'plug and play' and that 'no professional installation or specialist knowledge whatsoever is required'. Despite this the Owner's Manual from Dynavin specifically states that, in order to ensure the warranty is valid, the unit is only for installation by 'trained specialist staff'.Now I supplied lots of high resolution photographs of the issues and I also supplied a number of quotes from other people including some from this forum as supporting evidence, but they made reference to it being something that I had 'found or created on an online forum' and that it was 'clearly speculation, seemingly from people who have never even seen the product in question, never mind purchased/installed one' and on this basis they said it could not be classed as factual evidence. They stated that there was 'no design defect' and that they had sold 103 units totalling £73,000 in revenue. They also stated that 'every single customer has been more than happy', that 'we have issued no other refunds except the claimants', and that 'no other customer has been dissatisfied or returned the product'.However something they did in the latter part of their defence which I found not just distasteful, but actually bordering on slanderous, was that they accused my auto electrician of being unqualified and that his company had been dissolved. They said that my witness statement (from my auto electrician) 'is from somebody who despite claiming to be a professional has zero industry recognised qualifications in the field of Automotive Electronics, and so unqualified to provide any professional witness statement relating to this type of work'. Yet these accusations were wholly unfounded as the guy I used was actually featured in a newspaper back in the 80's for the amazing work he and his partner were doing as young auto electricians so he has been doing this all his life. He is also fully qualified, but to cap it all off BMW main dealership in Bristol kindly provided a reference providing their assurances as they actually call him in for specialist auto electrical work.The judge was very clear in his summing up that even if the unit was not for professional installation, as it was not fit for purpose then the ownus was upon the retailer to resolve this by either rectifying the issues so I had a fully functional unit, or offering a refund. However in the event of a refund they needed to ensure that my vehicle was put back to it's pre-install state (which in my case was OEM). This he said was perfectly reasonable and he awarded me my claim plus costs.So, some things to be aware of for others considering purchase of this unit through this supplier:If you do purchase one of these units you should NOT be self installing unless you are a 'trained specialist' auto electrician.From my experience and reading up on other people's there is a clear design defect with this product in RHD e46s (even if this does not effect everyone)My experience of using this supplier has been very bad and I would never use them again, not because of the unit being problematic but because of the unprofessional manner in which I was dealt with, which resulted in a lot of work for me with emails and being forced to take them to court. Nothing personal here as one individual there did seem to try to help, but my customer experience was woeful.Before purchase make sure you get a set of Terms and Conditions (I wasn't given any) and READ them.If you have issues you need to ensure that this is flagged to the supplier as they seem to think I am the only person who has ever had an issue with it.I have tried to keep to the facts here rather than venting my emotions so I hope this is a useful summary for others. Thanks for all your respective comments through this thread as they have been really helpful to me. DelMonty and momo 2 Link to comment Share on other sites More sharing options...
ljs4 Posted February 15, 2016 Report Share Posted February 15, 2016 Owned a Dynavin N6 since October 2014. The screen packed up 3 months outside of warranty and they want £96 to repair the unit. Unacceptable in my opinion considering the unit cost £599. Link to comment Share on other sites More sharing options...
MikeTV Posted February 15, 2016 Report Share Posted February 15, 2016 43 minutes ago, ljs4 said: Owned a Dynavin N6 since October 2014. The screen packed up 3 months outside of warranty and they want £96 to repair the unit. Unacceptable in my opinion considering the unit cost £599. Current consumer legislation says that a durable, high cost item such as this, should last "a reasonable length of time" and you have up to 6 years to complain and seek redress (5 years in Scotland) if it doesn't. Refer them to the relevant sale of good act! momo 1 Link to comment Share on other sites More sharing options...
ljs4 Posted February 15, 2016 Report Share Posted February 15, 2016 5 hours ago, MikeTV said: Current consumer legislation says that a durable, high cost item such as this, should last "a reasonable length of time" and you have up to 6 years to complain and seek redress (5 years in Scotland) if it doesn't. Refer them to the relevant sale of good act! Thanks for the info. I have done some research on the Sale of good act which applies if the item was purchased before 1st October 2015 because it has been replaced by the consumer rights act. This is what i've found online...If something goes wrong in the first six months then there is an assumption, unless the retailer can prove otherwise, that the fault was there at the point of sale. If the fault appears later, then you need to be able to show the retailer that the fault is due to a defective computer rather than to wear and tear. Not sure how I would prove that the fault wasn't caused by wear and tear? Link to comment Share on other sites More sharing options...
